Skip to main content

Operational Guidelines for Businesses on Remediation of Migrant Worker Grievances

The Operational Guidelines provide companies with a clear framework for designing and implementing an effective remediation programme that emphasizes engaging with all workers including migrants.

Migrant workers face many barriers preventing from effective access to remedy, including the lack of grievance mechanisms, language barriers, fear of retaliation, lengthy and bureaucratic processes, low level of transparency and high costs for migrant workers. The COVID-19 pandemic has only exacerbated the situation for migrant workers.

Upholding the human and labour rights of migrant workers and remedying adverse impacts is every company’s responsibility in line with the United Nations Guiding Principles on Business and Human Rights (UNGPs). 

In addition to human rights due diligence and environmental, social, and corporate governance policies, remediation programmes can be an effective way to strengthen a company’s or industry’s human rights profile through its early detection and resolution, as well as a consistent feedback loop mechanism for continual improvements. 

Practical guidance for effective remediation programmes 

Guidance for effective remediation programmes flowchart

Read how an effective Remediation Programme for Migrant Worker Grievances can help Businesses support Environmental, Social and Governance (ESG) Policies, Human Rights Due Diligence and Reporting

This report is also available in Thai.



Join our list

Subscribe to our newsletter and stay updated on the resources and migration news from CREST!